1. Error - Scanner Application shows "Execute Reader requires an open & available connection, the connection's current state is closed"
Ans - The Device must have an active internet connection.
2. Error - Unable to Open Print Report (Scanning Report)
3. Error - Scanning Data upload error "A Transport level error has occured when receiving results from the server"
Ans - The Device must have an active internet connection
4. Error - Microsoft .NET Framework Unable to Load DLL
Ans - Turn on the Windows 10 Developer Mode.
- Go to Windows Settings
- Click on Update & Security
- Click on For Developers
- Turn on the button (Install Apps from any source, including loose files)
5. Error - Please Connect Scanning Machine with Computer
- Please check if the USB Cable is broken
- Check if the USB Wire is properly connected with the scanner & computer/Laptop
6. Error - No Camera Connected
Ans - Close all cameras (Internal/External)
- Go to This PC Icon at desktop
- Right Click the icon> Manage> Device Manager > Cameras
- Right Click on cameras > Disable Device
- Reconnect the Scanner
For any support, please contact
Email. Support@shunox.in Contact No. 0120 436 4156 / 9015808124