Technical FAQ’s


1. Error - Scanner Application shows "Execute Reader requires an open & available connection, the connection's current state is closed"

Ans - The Device must have an active internet connection. 

2. Error - Unable to Open Print Report (Scanning Report)

Ans - Download CRRuntime_64 Bit from the website. (

3. Error - Scanning Data upload error "A Transport level error has occured when receiving results from the server"

Ans - The Device must have an active internet connection

4. Error - Microsoft .NET Framework Unable to Load DLL

Ans - Turn on the Windows 10 Developer Mode.
  • Go to Windows Settings
  • Click on Update & Security
  • Click on For Developers 
  • Turn on the button (Install Apps from any source, including loose files)

5. Error - Please Connect Scanning Machine with Computer 

  • Please check if the USB Cable is broken
  • Check if the USB Wire is properly connected with the scanner & computer/Laptop

6. Error - No Camera Connected 


Ans - Close all cameras (Internal/External)

For any support, please contact

Contact No. 0120 436 4156 / 9015808124