How do I get in touch with your customer service department?

The Shunox customer service department can be reached by calling at our office in Noida, INDIA Ph: 0120-4364156 between the hours of 10:30 am and 6:00 pm, on all working days

How can I find a dealer in my area?

Click here.  Follow the on screen instructions & enter your city name, pin code, state & country. You will be able to locate scanning centre/dealer closest to your area.

How online orders are sent?

Orders are sent via reputed courier with a tracking number emailed to you enabling you to track it yourself.

How long does it take to receive an online order?

Online orders are processed and sent within 72 hours from our warehouse at Noida (Delhi NCR) depending on where you are located, estimated delivery time to you is 5-7 business days from purchase date.

Delivery period

Shunox will deliver goods to designated courier for further routing from our warehouse located at Noida (DELHI NCR) to deliver it to customer within its due date. Any Delivery dates specified in communication to customer are estimates only. All deliveries are subject to modifications or cancellation due to events beyond courier co’s reasonable control, including acts of god & other force majeure events.

Delay or loss of shipment

Under no circumstances shall Shunox be liable for any loss of profit or property, or for any direct, indirect, special, incidental, consequential or other damages caused by any delay or failure to deliver. If customer does not receive merchandise for more than three (3) weeks in delivery of merchandise from purchase date, he can notify shunox to cancel the order & ask for full refund by providing requisite detail.

What is warranty policy?

If Shunox is informed & accepts that it erred on the quantity, quality, style, or other aspect regarding the initial shipment of Goods, Shunox will repair or replace any defective Goods provided that written notice of the defect is received by Shunox within seven (3) days of the delivery of these goods.
Upon receipt of non-damaged & unused defective goods with original packing, Shunox will repair or replace it to customer on its own cost within seven (7) days of receiving it. If there is a delay beyond seven (7) days, the customer can request to cancel this sale & demand refund of full amount collected by Shunox for this product to him by providing requisite account detail. Shunox will credit this amount to Customer’s account within seven (7) days.
However, upon receiving this defective product, if Shunox’s inspection reveals damage to product, without original packing, tampered by customer then Shunox can refuse to accept returned goods & inform Customer that there is “No Credit” and such Goods will be immediately dumped in scrap.
If customer requests within three (3) days that specific Goods to be sent back to him then this “No Credit” Goods shall be returned to customer at his own cost.
For complete details see our Warranty

Do you ship internationally?

Yes we can ship our products internationally. However the shipping cost would have to be paid by the buyer.

How do I clean my footwear?

For leather shoes, wipe shoes clean with a dry cloth or a brush. Apply a shoe cream to leather using circular strokes.